Solved.
Kudos0
Posted: 19-Jan-2024 | 12:21PM · 5 Replies · Permalink
Norton App Lock doesn't lock my device settings. It seems to work as expected with other apps, so I'm pretty sure I have it set up properly.
Sometimes, something (Norton?) puts up a screen that has an option to "Keep app locked in session." It also has a keyboard. That screen flies by too fast for me to certain that's what it says. In any case, it doesn't keep me from getting into the settings.
When I exit Settings, that lock screen appears again. That time it sticks. If I enter my PIN, Settings closes. The next time I open Settings, I get a popup that says "This app will be unlocked until the device goes to sleep." It goes by very quickly.
In any case, I get prompted to unlock the application randomly, but always when I close the Settings app, not when I open it.
If I have a screen recording going, I never seem to see a security prompt for the settings app. App lock does continue working on other apps.
This tablet does not have a fingerprint reader
Clear as mud, I know.
App Lock version: 1.5.3.525
Tablet: OC101
Android version: 13 64bit
BigdroidOS 2.5.2.749
Labels: Android, App Lock, Device Security, Security
I have the same question0
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peterweb Guru Mobile Master
Norton Fighter25
Reg: 17-Apr-2008
Posts: 40,749
Solutions: 2,547
Kudos: 7,026
Accepted Solution
Kudos0
Posted: 24-Jan-2024 | 1:02PM · Permalink
Bigandroid is a proprietary version of the Android OS. As such it may fall into the same situation as the user in the thread I linked above. If that is the issue, there is something in the proprietary code that is interfering with the Norton App Lock code.
It is not likely that Norton is going to be able to help you. But it still might be worth a try contacting Support.
Replies
peterweb Guru Mobile Master
Norton Fighter25
Reg: 17-Apr-2008
Posts: 40,749
Solutions: 2,547
Kudos: 7,026
Kudos0
Posted: 22-Jan-2024 | 4:02PM · Permalink
Here is a thread from about a year ago with the same issue with a device that has proprietary version of the Android OS. These proprietary versions often make Norton apps incompatible. https://community.norton.com/en/forums/norton-app-lock-not-locking-all-f...
You might try contacting Norton Support like the user in that thread. If you let them log into your device, they can diagnose what might be blocking App Lock from protecting Settings.www.norton.com/contactcsIf using the chat function, as soon as you can enter any information, enter "agent please". That will get you out of the chat bot and connected to a human.
peterweb Guru Mobile Master
Norton Fighter25
Reg: 17-Apr-2008
Posts: 40,749
Solutions: 2,547
Kudos: 7,026
Accepted Solution
Kudos0
Posted: 24-Jan-2024 | 1:02PM · Permalink
Bigandroid is a proprietary version of the Android OS. As such it may fall into the same situation as the user in the thread I linked above. If that is the issue, there is something in the proprietary code that is interfering with the Norton App Lock code.
It is not likely that Norton is going to be able to help you. But it still might be worth a try contacting Support.
