Outages
Power outages can be reported by one of the following ways:
- Call 1-888-LIGHTSS (1-888-544-4877)
- Report outage online
- Text OUT on your mobile phone
(Registration is required using your 12-digit account number and ZIP Code.)
If you have a question or need assistance, email us using ouronline Contact Us form.
Automated Phone System
We have enhanced customers' self-service experience by enabling them to respond to the IVR in their own words for assistance. Our Natural Language Interactive Voice Response System (NL/IVR) is available 24 hours, seven days a week and enables customers to easily interact with the IVR.Click here for some common requests.
Our Customer Service Representatives are available Monday - Friday, 8:00 a.m. - 6:00 p.m.
Customers with hearing or speech impairments - contact the Telecommunications Relay Service (TRS) at 711.
| Operating Company | Contact Number |
| Ohio Edison | 1-800-633-4766 |
| The Illuminating Company | 1-800-589-3101 |
| Toledo Edison | 1-800-447-3333 |
| Met-Ed | 1-800-545-7741 |
| Penelec | 1-800-545-7741 |
| Penn Power | 1-800-720-3600 |
| West Penn Power | 1-800-686-0021 |
| Jersey Central Power & Light | 1-800-662-3115 |
| Mon Power | 1-800-686-0022 |
| Potomac Edison | 1-800-686-0011 |
Natural Language Interactive Voice Response System (NL/IVR)
Customers are able to respond to the NL/IVR in their own words, rather than having to reply with specific words or phrases. Below are some common requests.
Keywords | Action |
|---|---|
| Power Outage | Report an outage |
| Make a Payment | Pay your bill |
| Billing Information | Obtain billing and account information |
| Meter Reading | Supply or obtain a meter reading |
| Customer Choice | FAQs, opt off request, and usage report |
| Smart Meter | Information about Smart Meter Programs |
| Payment Plans | Installment Plans and Promise to Pay |
| Shut Off Notice | Payment options to stop service disconnection |
| Start Service | Start your service |
| End Service | Stop your service |
| Transfer Service | Transfer your service from one address to another |
| FirstEnergy News | Obtain news releases, storm updates, and safety tips |
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*The survey is powered by Medallia on behalf of FirstEnergy.
Last Modified: February 28, 2024
