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Ink cartridge has ink, but wont print.
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Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.
Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
lemonadeprinter
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07-17-201904:25 PM
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Product: intel core i5
Operating System: Mac OS X 10.11 El Capitan
My HPEnvy 5660 printer has full color and black and white cartridges. Everything is clean and aligned. The color ink is light. The black won't print at all. I am trying to print documents from my Mac.
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Bob_Headrick
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The troubleshooting steps in the document here may help resolve black and color not printing properly on your Envy 5660
Bob Headrick, HP Expert I am not an employee of HP, I am a volunteer posting here on my own time. If your problem is solved please click the "Accept as Solution" button If my answer was helpful please click "Yes" to the "Was this post helpful" question.
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Bob_Headrick
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07-17-201906:06 PM
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The troubleshooting steps in the document here may help resolve black and color not printing properly on your Envy 5660
Bob Headrick, HP Expert I am not an employee of HP, I am a volunteer posting here on my own time. If your problem is solved please click the "Accept as Solution" button If my answer was helpful please click "Yes" to the "Was this post helpful" question.
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lemonadeprinter
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I needed to clean the cartridges several times for the black ink to work. I have been told if I don't use my printer for a few months the ink dries up. What a waste with almost new cartridges. Luckily, I think i brought the cartridges back to life. It's not perfect, but acceptable for now. Thanks for the tip.
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Bob_Headrick
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07-21-201909:47 PM
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Cartridges can sit in the printer unused for a long time, but only under the right conditions. The following are important for proper storage:
- Make sure the printer is properly turned off from its power switch. Do not unplug the printer until the printer has had a chance to properly park the printheads. This may take perhaps thirty seconds. After turning off the printer wait until all noise from the printer stops before unplugging the printer.
- Do not store the printer in a location prone to temperature extremes. Examples of places not to put the printer would be near a window where it could be hit with direct sunlight, or near a heating or cooling vent.
Bob Headrick, HP Expert I am not an employee of HP, I am a volunteer posting here on my own time. If your problem is solved please click the "Accept as Solution" button If my answer was helpful please click "Yes" to the "Was this post helpful" question.
3 people found this reply helpful
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'); $(dropdownContainer).append(DropdownList); //insert the custom container after the select tag dropdownContainer.insertAfter($('#'+actualElId)); //populate the list items populateDropdownList(actualElId, DropdownListId); //Populate the Dropdown Header Value valueReq = $('#'+actualElId).attr('valuereq') if(valueReq!=null && valueReq!="" ){ var valObtained = getParameterByName(valueReq)?getParameterByName(valueReq):getCCLC(valueReq); if(valObtained != null && valObtained != ''){ valObtained = valObtained.toLowerCase(); /*check if language dropdown and customize for cn-zh hk-zh or tw-zh */ if($(this).attr('valuereq')=="lc") { if( getCCLC("cc") == "cn" && valObtained == "zh"){ valObtained = "zh-hans"; // for china return chinese simplified } else if((getCCLC("cc") == "tw" || getCCLC("cc") == "hk") && valObtained == "zh"){ valObtained = "zh-hant"; // for taiwan and hongkong return chinese traditional } } } populateDropdownHeader(actualElId, valObtained); } else populateDropdownHeader(actualElId, "");};populateDropdownHeader = function(elId, val) {//set the dropdown Header Value to the first elem var firstVal = $($('#'+elId).children('option')[0]).html(); $('#'+elId+'_dd_headerValue').empty().append(firstVal); $('#'+elId+'_dd_headerValue').addClass('default'); //set the hidden dropdown value if(!$('#'+elId).children('option').eq(0).prop('disabled')) { $('#'+elId).val(0) } if(val!="" ) { var elem = ""; $('#'+elId+'_dd_list li.elem a span.value').each(function(){ if($(this).html()==val){ //set the dropdown Header Value to the found elem elem = $(this).parents('a').html() $('#'+elId+'_dd_headerValue').empty().append(elem); //set the hidden dropdown value $('#'+elId).val(val); } }); }};populateDropdownList = function(elId, listId) { $('#'+elId).children('option').each(function() { var listItem = $('
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