MetroPlus UltraCare (HMO D-SNP) - 2024 (2024)

Your non-emergency transportation benefit is provided by Medical Answering Services (MAS). Need to schedule a ride?

Call 844-666-6270 or Schedule Online!

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Have questions about enrolling in MetroPlus UltraCare (HMO D-SNP)?

You or your family/caregiver or another person who helps you get medical services may contact MetroPlusHealth by phone. Just call us to let us know that you are interested in learning more about the plan. Please call 833-965-1526 (TTY: 711). Our staff is available 7 days a week from 8:00 a.m. to 8:00 p.m.

If you are new to long term care services you can contact the the New York Independent Assessor (NYIA), at 1-855-222-8350 from Monday to Friday, 8:30 a.m-8 p.m., and Saturday, 10am-6pm to schedule a free evaluation.

Ending your membership in MetroPlusHealth Medicare plans may be voluntary (your own choice) or involuntary (not your own choice). You can end your membership in the plan at any time. The process for voluntarily ending your membership varies depending on what type of new coverage you are choosing. Your membership will usually end on the first of the month after we receive your request to change your plan.

How do you end your membership in our plan?

Usually, you end your membership by enrolling in another plan. However, if you want to switch from our plan to Original Medicare but you have not selected a separate Medicare prescription drug plan, you must ask to be disenrolled.

• You can make a request in writing to us or complete the form (Coming Soon) and mail it to us.
• Or, you can contact Medicare at 1-800-Medicare or 1-800-633-4227, 24 hours a day, 7 days a week, TTY users should call 1-877-486-2048. For more information, review your Evidence of Coverage.

If you have any questions, please call Member Services at 833-965-1526 (TTY: 711), 24 hours a day, 7 days a week.

MetroPlus Health Plan, Inc. is an HMO, HMO D-SNP plan with a Medicare contract. MetroPlus Health Plan, Inc. has a contract with New York State Medicaid for MetroPlus UltraCare (HMO D-SNP) and a Coordination of Benefits Agreement with the New York State Department of Health for the MetroPlus Advantage Plan (HMO D-SNP). MetroPlusHealth is not affiliated with, endorsed by, or otherwise related to the federal government, CMS, HHS, and/or Medicare. Enrollment in MetroPlus Health Plan, Inc. depends on contract renewal.
MetroPlus Health Plan, Inc. complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.
ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingü.stica. Llame al 866.986.0356 (TTY: 711).
注意：如果您使用繁體中文，您可以免費獲得語言援助服務。請致電 866.986.0356 (TTY: 711).

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*Find A Dentist: Participating dental providers for all our health plans, excluding MetroPlusHealth Gold and GoldCare

Manage Your Health Online With MyChart. Members who receive care at NYC Health + Hospital facilities now have access to MyChart. MyChart is a free secure portal you can use to manage your health information. MyChart allows you to:

• Message your primary care provider’s office
• Request refills of your prescription drugs
• Access your test results
• Schedule appointments

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